Privacy Policy

Effective Date: September 11, 2025

This Privacy Policy describes how LEETA Technologies Limited (“LEETA”, “we”, “our” or “us”) collects, uses, processes, and shares personal information. This Policy applies to visitors and users (individually, “you”) of LEETA’s platforms, including our website, mobile application, social media accounts, and related services (collectively, our “Services”). Please note that your use of our Services is additionally subject to the LEETA Terms and Conditions.

LEETA connects consumers with vendors and service providers offering products and services such as liquefied petroleum gas (LPG) delivery, logistics, automation tools, and related marketplace services. This involves the collection and sharing of personal information with third parties, including vendors, delivery partners, payment processors, and other service providers (collectively, “Partners”).

LEETA is part of a growing group of technology and logistics ventures. In some cases, we may receive personal information from affiliated companies, and we may share personal information with those companies where necessary to provide our Services. For more information about the information we share with third parties and the recipients of such information, please refer to the How We Share Your Information section of this Policy. Please note that this Policy does not otherwise cover the use of personal information by third parties or their services, and we are not responsible for their privacy practices.

You may have certain rights or choices regarding your personal information, including how we share your information with others. For more details, please refer to the Your Rights & Choices section of this Policy.

Overview

Information We Collect and Use

“Personal Information” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. For purposes of this Policy, there is no meaningful distinction between the terms “Personal Information” and “Personal Data.”

1. Personal Information We Collect Directly From You

As you visit or use our Services, we collect the following categories of personal information directly from you:

• Personal details (such as your name, age, birthday, gender).
• Contact information (such as email address, delivery address, billing address, phone number).
• Account information (such as login credentials, including email address and password, and account settings).
• Business/vendor information (for vendors and service providers, including business name, registration details, tax ID numbers, licenses, and payment details).
• Transaction information (such as purchase and delivery details, order reference numbers, goods or services purchased, delivery instructions, proof of delivery, invoices, and receipts).
• Payment information (such as credit/debit card information, mobile money or wallet details, and billing address, processed securely through our payment partners).
• Contacts you share (if you choose to add recipient information for deliveries, referrals, or notify others of a delivery through our Services).
• Your preferences (such as communication preferences, delivery instructions, notification settings, and saved addresses).
• Reviews and feedback you submit (including any screenname you publish under, or any personal information you include about yourself or others in such reviews).
• Content you publish (such as vendor profiles, delivery notes, or marketplace listings that may include personal or business information).
• Photos or documents you upload (such as proof of identity, proof of address, or images of goods delivered or received).
• Communications you send us (such as questions, complaints, customer support chats, or other correspondence with our support team).
• Promotions and campaigns (if you participate in contests, loyalty programs, referral programs, or other promotional activities, we may collect the information you provide in relation to that activity).
• Other information you may provide (including any personal information you share voluntarily when interacting with our platform or customer service).

You may choose not to provide some of the personal information described above. Please note, however, that many of our Services require certain personal information to function. If you choose not to provide the information necessary for a particular Service or feature, you may not be able to use that Service or feature.

Sensitive Personal Information

Some of the information identified above such as government-issued identification (e.g. driver’s license, national ID, voter’s card), biometric verification data, financial details, or precise geolocation information may be considered “sensitive personal information” under applicable laws.

• Verification requirements: Riders, vendors, or business partners may be required to provide valid identification, proof of address, or business registration details. We may not be able to complete your registration or allow you to use certain Services without this information.
• Delivery instructions and special requests: Our Services may include text fields for you to provide delivery notes or special handling instructions (e.g., contactless delivery, medical or LPG-related deliveries, accessibility details). Information you choose to provide in these fields may reveal sensitive details about you or others (such as health-related needs, disability accommodations, or household information).
• Geolocation data: Certain features of our Services require access to your precise geolocation information, particularly for riders and delivery partners, to match orders, track routes, and ensure safe and timely deliveries. For consumers, we may collect location information to improve delivery accuracy or recommend nearby vendors. We do not process precise geolocation unless you grant permission through your device or browser settings.
• Voluntary consent: Where you voluntarily consent to our processing of sensitive personal information, you may revoke such consent at any time by contacting us through the details provided in the How to Contact Us section of this Policy.

Personal Information Generated By Us

As you use our Services, we generate certain personal information about you, including through automatic data collection and by inferences based on the information we collect about you and your activity. We may automatically collect information about your interactions with the Services or communications you receive (such as email or app notifications) using certain technologies, such as cookies, web beacons, and other tracking technologies (see our Cookies section for more details).

We generate the following categories of personal information about you:

• Device information: When you visit or use our Services, we automatically collect certain information about your device (e.g., your mobile device, computer, or tablet), including hardware and software details, device configuration, and nearby networks. This data may include operating system, browser type, IP address, device identifiers, country of origin, language settings, and details about wireless or network access points near your device.
• Usage and performance information: We automatically collect information about your usage of the Services, including your search and order activity, statistics about deliveries you track or schedule, how you interact with Service features and links, your preferences, access times, referring URLs, and overall performance of our Services.
• Location information: With your consent, we may collect and process location information from your device, including approximate location (such as city or region) or precise geolocation data through GPS, Wi-Fi, or mobile networks. We may use this data to enable features such as live delivery tracking, optimized routing, and local service recommendations. You can manage or revoke location permissions through your device settings. Please see the Your Choices and Rights section below for more details.
• Inferences about you: We may combine the information we collect, generate, or otherwise obtain to draw inferences about your preferences and behaviors in order to personalize your experience and tailor the advertising and promotions we (and our partners) display or offer to you.

Personal Information We Obtain from Third Parties

We may also receive certain categories of personal information from third parties, such as third-party websites, applications, social media networks, and services (each, a “third-party platform”), our group companies, logistics partners, payment providers, and other third parties, including individuals who interact with you through our Services. If you are an existing Leeta user, we may combine this information with information we collect directly through our Services and use and share it for the purposes described in this Privacy Policy.

The categories of personal information we may obtain from third parties include:

• Your name, email address, phone number, or other contact information (e.g., from logistics providers, payment processors, or account verification services).
• Social media data. If you connect to our Services using a third-party social media platform or interact with Leeta by liking, sharing, or commenting on our social media pages or content, we may receive information from that platform about those interactions and from your profile (e.g., name, username, age, gender, profile picture, and other information you choose to make available).
• Transaction and delivery details, including order confirmations, payment status, delivery addresses, tracking updates, and purchase history shared by our business and logistics partners to complete your transactions and provide Services.
• Usage and advertising information, such as how you interact with our advertising campaigns, promotions, and partner websites or apps, as well as demographic information about users of our Services.
• Verification information, such as identity checks or fraud prevention data, obtained from third-party verification and security providers, where required.

We use the information obtained from these third parties together with the information we collect directly or generate about you to help operate, improve, and personalize our Services.

How We Use Your Information

We use your personal information for the following purposes (“Purposes”), to:

• Provide and operate the Services. This includes giving you access to the tools, products, and functionality offered through our platform, such as processing orders, coordinating deliveries, managing bookings, enabling gas tracking features, and fulfilling service requests.
• Process orders and deliveries. We use your information to confirm and process your orders, update you about delivery status, verify drop-off locations, manage scheduling, and notify contacts you designate in connection with your deliveries.
• Authenticate and secure your account. We use your credentials and device details to confirm your identity, enable secure logins, prevent unauthorized access, and safeguard your account.
• Communicate with you about your account and Services. This includes sending confirmations, delivery notifications, invoices, technical notices, updates, support responses, security alerts, and other administrative messages as required by law or for your service experience.
• Provide customer support. We use your communications and service records to respond to your requests, resolve complaints, offer technical assistance, and improve your overall experience.
• Tailor your experience. We analyze your usage patterns and preferences (e.g., preferred delivery windows, frequently ordered products, or repeat delivery addresses) to personalize the Services, improve recommendations, and optimize logistics.
• Improve and develop our Services. We use analytics and aggregated data to understand how our Services are used, to test features, and to build new tools for better performance and convenience.
• Process payments. We use billing and payment information to complete financial transactions, prevent fraud, and comply with regulatory obligations.
• Send you marketing and promotional communications. Where permitted by law, we may inform you about new services, promotions, or offers from Leeta, our affiliates, or trusted partners that we believe may be relevant to you. You may opt out of marketing communications at any time (see Your Choices and Rights).
• Provide information to partners. This includes sharing necessary data with logistics partners, payment processors, or service providers to fulfill your orders, process payments, and provide value-added services.
• Protect against fraud and unlawful activity. We use your information to detect, investigate, and prevent fraudulent, unauthorized, or illegal activities, including enforcing our Terms of Service.
• Comply with legal obligations. We process personal information where required by applicable laws, government authorities, regulatory compliance (including LPG distribution laws), or in response to lawful requests.
• Support safety and operational needs. This includes using geolocation or delivery data to ensure proper routing, driver safety, and accurate delivery tracking.
• Other purposes with your consent. Where required, we will ask for your consent before using your personal information for a purpose not already listed here. You may withdraw consent at any time (see How to Contact Us).

Electronic Communications

Consistent with the Purposes above and as permitted by law, we may communicate with you via email, text message, push notification, or in-app messaging to:

• Confirm deliveries, provide receipts, and share updates about your account or use of our Services.
• Send technical notices, security alerts, and service-related updates.
• Share promotional offers, contests, or rewards, subject to your preferences and applicable law.
• With your consent, contact you at the phone number you provide through direct dial calls, prerecorded messages, or SMS regarding Services.

Our Role as Data Controller

For the purposes of data protection laws, Leeta generally acts as a data controller—meaning we determine the purposes and means of processing your personal information. Certain third-party partners (e.g., logistics providers, payment processors) may also act as independent controllers. We encourage you to review their privacy notices to understand how they use your information.

Processing Bases and Consequences

When processing your personal information, we rely on the following legal bases:

• Performance of a contract. For example, we need to process your data to deliver gas to your address or confirm your payment.
• Legal compliance. We may be required to process data to comply with safety standards, distribution laws, or government requests.
• Legitimate interests. Such as tailoring your experience, improving our Services, and fraud detection, provided these do not override your rights and freedoms.
• Consent. Where required by law (e.g., for direct marketing via email), we will seek your consent before processing.

Aggregate Information: We may combine information collected about you with information about other users to produce statistics and insights that cannot reasonably identify you. Information that has been aggregated and de-identified is no longer considered “Personal information” and may be subsequently used for any purpose.

Anonymized Information. We may also anonymize your personal information so that it is no longer identifiable. Once anonymized, this information may be used for any purpose.

How We Share Your Information

We disclose the personal information we collect (or otherwise generate or obtain) as follows:

With our service and delivery partners. We share your information with our logistics and delivery partners to provide the Services (such as coordinating LPG deliveries, verifying service requests, fulfilling orders, and providing customer support). This may include sharing personal details, contact information, delivery addresses, preferences, or special instructions that are necessary to complete your order. These partners may also use the information for their own business purposes, including record-keeping and compliance with safety standards.

With our group companies and affiliates. We share your information with our group companies within the LEETA corporate family. This enables us to provide you with integrated products and services, streamline account management, and improve your customer experience. Group companies may also use the information for analytics, product development, and marketing purposes, where permitted by law.

With other business partners. We may share information with trusted third-party business partners who support our operations, such as payment processors, advertising networks, or analytics providers. These partners may use the information to deliver targeted advertising, improve customer engagement, or offer complementary products and services.

Content you provide. If you submit feedback, reviews, or testimonials about our Services, you authorize us to publish such content on our platforms under your chosen screen name or identifier. You also authorize us to share this feedback with service partners to improve delivery, safety, and customer experience.

To process payments. We share payment-related information (such as credit or debit card details, account numbers, or mobile money information) with payment processors, banks, fraud prevention services, and financial service providers to complete transactions, verify identities, and prevent fraudulent activities.

With other service providers. We share information with third-party vendors, consultants, contractors, and service providers who perform services or functions on our behalf, including cloud hosting, customer support, IT services, communications, compliance checks, and safety monitoring.

In the event of a corporate transaction. We may disclose or transfer your information to a third party in connection with any merger, acquisition, restructuring, divestiture, sale of assets, financing, or similar corporate event.

To protect rights and safety. We may disclose your information where we believe in good faith that disclosure is necessary to protect our rights, property, systems, or the integrity of the Services, or to ensure the safety of our users, employees, or the public. This may include sharing information to detect, prevent, and/or address fraud, security breaches, unlawful activity, or technical issues.

To comply with legal obligations. We may disclose your personal information to regulatory authorities, government agencies, or other third parties where required to comply with applicable laws, court orders, legal proceedings, or lawful requests.

Aggregate and de-identified information. We may share aggregate or anonymized information with third parties for business, research, analytics, or marketing purposes. This information does not directly identify you and may be used to improve our Services, develop new features, or support business insights.

At your direction or with your consent. We share your information when you instruct us to do so, or when you have given us your explicit consent.

In certain cases, you may have the right to opt out of or object to our sharing of your information with specific third parties. For more information about these options, please see the Your Choices and Rights section below.

Sharing with Our Services and Delivery Partners

Our service and delivery partners include LPG distributors, delivery agents, logistics providers, and technology partners who support gas tracking and automation. When you place an order, schedule a delivery, or request a service through our platform, we share your information with these partners to facilitate your request and provide the services you require. Depending on the request, this may include your name, contact details, delivery address, identification information (if required for verification), usage preferences, safety instructions, and any other details necessary for fulfillment. Your information is provided directly to the partner, just as it would be if you engaged with them independently. If you provide a mobile number, service partners may send you SMS or app notifications related to delivery updates or service confirmations. In some cases, certain partners may also require payment details to secure your request. We may also share additional information with our partners, such as your delivery history, account activity, or preferences. Partners may use this information for their own legitimate purposes, such as improving safety protocols, enhancing operational efficiency, or providing you with tailored offers and communications, where permitted under law.

Sharing with Our Group Companies

We share your information with our affiliates, subsidiaries, and parent company (collectively, our “group companies”). This may include entities inside and outside your country of residence.

We share information with our group companies to:

• Provide you with integrated services (including account management, service coordination, and payment processing).
• Personalize your experience and send marketing communications, with your consent or as permitted by law.
• Enable seamless account features, such as unified logins or consolidated service history across LEETA group platforms.
• Provide shared customer support services.
• Detect, investigate, and prevent fraud, misuse, or illegal activity.
• Conduct analytics to improve products and develop new offerings.
• Ensure compliance with legal obligations.

For more information about your choices regarding how we share information with our group companies, please see the Your Choices and Rights section below.

Sharing with Our Business Partners

We may share your information with trusted business partners, such as advertising networks, technology vendors, or strategic collaborators, for their own marketing purposes, where permitted under law. The information shared may include details about your interactions with our Services (e.g., order frequency, product preferences, or service usage) and information collected through cookies and similar technologies (e.g., browsing activity, location data, and device identifiers).

For example, if you frequently schedule LPG deliveries at specific times, we may share that trend with a logistics optimization partner so they can improve delivery routes and offer promotions relevant to your usage.

For more details about how to opt out of such sharing, see the Your Choices and Rights section below.

Sharing with Social Networking Services

Our Services may allow you to connect with us, share your experiences, or engage with our content on social media and other third-party platforms. If you choose to share or interact with our content in this way, we may facilitate the sharing of your information with those platforms. Please be mindful of your privacy needs and those of others before sharing content publicly. LEETA cannot control the privacy or security practices of third-party platforms. Please refer directly to those services to understand their privacy policies.

Sharing to Process Payment Information

To use certain Services (such as ordering LPG or subscribing to automation features), we require payment details (e.g., credit or debit card, mobile money, or bank transfer information). When you provide payment information, we share it with our payment processors, banks, fraud detection providers, and, in some cases, delivery partners, to complete your transaction.

• When you use a card or mobile money service to pay through our platform, we provide the necessary details to the applicable processor to finalize the transaction.
• You may choose to save your payment details for future use; otherwise, the details are securely deleted after the transaction.
• For more about security, see the How We Store and Protect Your Information section below.

Sharing with Other Service Providers

We share information with third-party vendors, consultants, and contractors who perform services on our behalf. These include cloud hosting providers, analytics companies, IT security vendors, communications platforms, and compliance monitoring services. We require these providers to use your information only for the contracted services and to maintain security safeguards against unauthorized access or disclosure.

How We Store and Protect Your Information

LEETA maintains commercially reasonable technical, administrative, and physical safeguards to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, regular security testing, and monitoring of our systems to detect and prevent potential threats.

You also play an important role in protecting your information. You should never share your account credentials (such as username, password, or authentication codes) with anyone. If we receive instructions through your account credentials, we will assume they were authorized by you. If you believe your account security has been compromised, please notify us immediately using the contact details provided in the How to Contact Us section.

When payment information is transmitted through our Services, it is protected using cryptographic protocols (such as TLS/SSL). LEETA does not store your full payment information unless you expressly choose to save it for future transactions. In most cases, your payment details are transmitted securely to our third-party payment processors or financial partners who are contractually required to maintain the confidentiality and security of your data.

Despite these safeguards, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security or prevent unauthorized access by third parties. Except where liability cannot be excluded or limited under applicable law, LEETA assumes no responsibility for unauthorized access to, or disclosure of, your information caused by circumstances beyond our reasonable control.

Retention of Your Information

We retain your personal information for as long as your account remains active and, in general, for up to five (5) years thereafter to allow you to reactivate your account without loss of information. We may also retain your personal information for longer where necessary to:

• Comply with legal and regulatory record-keeping requirements (e.g., tax, financial reporting, LPG industry regulations).
• Maintain logs, records, and backups for security, auditing, or operational continuity.
• Address complaints, disputes, or investigations relating to the Services.
• Enforce our agreements and protect LEETA’s legal rights.

Once retention periods expire, we will securely delete, anonymize, or aggregate your personal information in accordance with applicable law.

Cookies

When you use or visit our Services, we collect information about your usage and activity through cookies, web beacons, pixels, and similar tracking technologies. These technologies help us recognize your device, remember your preferences, understand how our Services are used, and deliver content and advertising tailored to your interests. Some cookies are set directly by LEETA, while others are placed by authorized third-party service providers, business partners, and analytics platforms. These third parties may use cookies and similar technologies for their own purposes, which are subject to their own privacy policies.

We use cookies for the following purposes:

• Essential Cookies: Necessary for the operation of our Services (e.g., to enable secure login, process transactions, or provide basic platform features).
• Performance and Analytics Cookies: To collect information about how you use our Services (e.g., pages visited, time spent, links clicked) so we can improve functionality and user experience.
• Functional Cookies: To remember your settings and preferences (e.g., language, region, or saved login details).
• Advertising and Targeting Cookies: To deliver relevant advertising, track marketing campaign performance, and measure the effectiveness of our communications.

Your Choices

You can control or disable cookies through your browser or device settings. Please note that disabling certain cookies may limit the functionality or availability of parts of our Services.

For more information on how we use cookies and how to manage them, please review our Cookies Policy.

Your Choices and Rights

We believe in giving you meaningful control over your personal information. Depending on how you interact with our Services and where you reside, you may have the following choices and rights:

Choices Regarding Electronic Communications

• Email: If you no longer want to receive marketing and promotional emails from LEETA, you may click the “unsubscribe” link in such emails or adjust your preferences in your account settings. Please note that even if you opt out of marketing communications, we will continue to send you service-related emails, such as confirmations, security updates, or important notices about your account.
• Push Notifications (on Mobile Devices): You can use the settings on your mobile device to enable or turn off mobile push notifications from LEETA.
• Text Messages (SMS): If you no longer want to receive text messages from LEETA, you may reply STOP (or follow any other opt-out instructions provided).

Cookies and Interest-Based Advertising. To learn more about how we use cookies and similar technologies, and to exercise your choices, please see our Cookies Policy. You may also adjust your browser settings to refuse cookies or limit tracking, though some parts of the Services may not function properly if you disable these features.

Application Location Data. If you enable location services on your device, we may collect and process location information to provide relevant features, recommendations, or safety alerts. You can disable location services at any time through your device settings. If you choose to do so, some features of our Services may not work as intended.

Choices Regarding Sharing with Third Parties

As described in the How We Share Your Information section, we may share your information with certain partners for their own purposes. Depending on your location, you may have the right to opt out of:

• Sharing with our affiliates for their own marketing purposes.
• Sharing with service or business partners for their own marketing or advertising purposes.
• Sharing with third parties for targeted advertising or cross-context behavioral advertising.

You can exercise these choices by adjusting your account settings or contacting us directly as set out in the How to Contact Us section below.

Control Over Your Account Information

If you have created an account with LEETA, you can access, update, or correct the information you have provided to us through your account dashboard. You may also contact us to request assistance.

Legal Rights

Depending on where you reside, you may have certain legal rights under applicable local data protection laws, including:

• The right to access and request a copy of personal information we hold about you.
• The right to correct or update your personal information.
• The right to request deletion of your personal information.
• The right to restrict or object to how we process your personal information.
• The right to opt out of the “sale” of your personal information (as defined under applicable laws).
• The right to opt out of sharing your information for cross-context behavioral advertising or targeted advertising.
• The right to data portability (to receive your data in a usable electronic format).
• The right to withdraw consent at any time, where our processing relies on your consent.

If you wish to exercise these rights, please contact us using the details in the How to Contact Us section. To help us verify your identity and process your request, we may ask you to provide certain information (such as the email associated with your account).

Some jurisdictions also allow you to appeal a decision we make regarding your request. If you wish to appeal, please contact us as described in the How to Contact Us section.

Where applicable, you may also have the right to lodge a complaint with your local data protection authority. For example: Nigerian residents may contact the Nigeria Data Protection Commission (NDPC).

Links to Other Websites

Our Services may contain links to third-party websites, applications, or platforms that are not owned or controlled by LEETA. These may include links to logistics providers, advertisers, payment processors, regulatory resources, or other business partners. This Privacy Policy applies only to information collected through our Services. We are not responsible for the privacy practices, security measures, or content of third-party websites or services. Your use of such websites or platforms is subject to their own privacy policies and terms of service. We encourage you to review the privacy policies of any third-party website or service you access through our Services, as their practices may differ from ours. Your decision to engage with third-party sites linked from our Services is at your own risk.

Children

Our Services are not directed to, and are not intended for use by, children. We do not knowingly collect personal information from individuals under the age of 18. If you believe that a child under 18 has provided personal information to us without appropriate consent, please contact us using the details provided in the How to Contact Us section below. We will take steps to delete such information in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make updates, we will revise the “Last Updated” date at the top of this Policy and post the updated version on our Services. If we make material changes that significantly affect the way we handle your personal information, we will provide additional notice (such as by email, in-app notification, or on our Services) and, where required by law, seek your consent.

You may request a copy of the current Privacy Policy, or a copy of the version that applied when you created your account, by contacting us using the details provided in the How to Contact Us section below.

How to Contact Us

If you have any questions about this Privacy Policy, or about how your personal information is handled, you may contact us using the details below:

LEETA TECHNOLOGIES LIMITED 8, Baderinwa Alabi Street Lekki Phase 1 Lagos, Nigeria